ServicenowNOW

01Renewal rate was 98% for each of the three and six months ended June 30, 2026 and 2025 Subscription services arrangements typically have a three-year duration Contracts are generally non-cancellable during the subscription term We have experienced a renewal rate of 98% over the last three years

02RPO was $29.0 billion as of June 30, 2026, of which 46% represented cRPO RPO and cRPO both increased by 21% compared to June 30, 2025 We had 658 customers with ACV greater than $5 million as of June 30, 2026 compared to 533 as of June 30, 2025 Subscription revenues increased by $764 million and $1,430 million for the three and six months ended June 30, 2026, respectively, compared to the three and six months ended June 30, 2025, primarily driven by increased purchases by new and existing customers

03Our Platform's single data fabric and integrated data layer supports organizations' operationalization of their AI strategy with speed, scale and security Our workflow applications built on the Platform are grouped into four areas: Technology, CRM and Industry, Core Business, and Creator and Other The combination of ServiceNow's Security Operations with Armis' cyber asset intelligence and Veza's identity governance capabilities delivers end-to-end visibility, risk controls, and automated responses across the enterprise Our one platform architecture provides the foundation for organizations to seamlessly integrate AI, data, and workflows

04We have generated positive operating cash flows for more than ten years Net cash provided by operating activities was $2,257 million for the six months ended June 30, 2026 We expect sales and marketing expenses for the year ending December 31, 2026 to decrease slightly as a percentage of revenue compared to the year ended December 31, 2025, as we continue to see leverage from increased sales productivity and marketing efficiencies We expect G&A expenses to increase in absolute dollars but remain relatively flat as a percentage of revenue as we continue to see leverage from continued G&A productivity